Returns & Shipping
Due to the nature of the product, all sales are final. If there is something incorrect or if your product arrives damaged please let me know asap! Also, I aim for a QUICK turn around so orders are unable to be cancelled once they are placed!
Headbands and Earrings are made by hand and there may be slight variances in print or pattern placement.
INCORRECT ADDRESS POLICY:
PLEASE double check your address before you submit your order! Flora Bloom is not responsible for orders with incorrect addresses provided at checkout.
Shipping is $4 flat rate until your order exceeds $40 (before discounts) - then shipping is FREE! I know how excited you are to get your order so all orders are packed by me and shipped within 3-4 business days (not including weekends/holidays). Orders are all shipped via USPS First Class and typically take 3-5 business days to be received once mailed. You will receive tracking info so keep checking your inbox!
-First contact your local USPS and fill out a missing item/package form - this makes the post office aware of the situation and will start the process of getting your money back through them. You will receive a confirmation # from USPS.
-Wait 2-3 business days as sometimes the package will show up if it's showing "Delivered" in their system
-Communicate with Flora Bloom regarding the situation and discuss possible options
Contact us at firstname.lastname@example.org within 5 days of delivery with pictures of damage and to discuss replacement options